Leadership framework
Leadership develops through practice, reflection, and honest conversation with peers.
HLC’s 12 principles guide monthly discussions, resources, guest speakers, and member learning. Topics will evolve with member needs and emerging issues in community housing.
The 12 principles
1. Leading Yourself
Leadership style, self-awareness, emotional intelligence, resilience, balance, and burnout prevention.
2. Building High-Performing Teams
Team culture, trust, psychological safety, engagement, and motivation.
3. Communication & Relationships
Clear communication, feedback, difficult conversations, conflict resolution, and cross-department relationships.
4. Developing People
Coaching, performance, delegation, hiring, retention, and succession.
5. Decision-Making & Accountability
Decisions under pressure, problem-solving, accountability, and influence without authority.
6. Leading Through Change
Change management, crisis leadership, and leading through uncertainty.
7. Personal Effectiveness
Time, priorities, meetings, and clearer emails and reports.
8. Operational Excellence
Budgets, housing operations, compliance, and resident-centred leadership.
9. Strategic Leadership
Organizational perspective, strategic thinking, innovation, and the future of community housing.
10. Growing Your Leadership
Career development, professional networks, and mentorship.
11. Housing Sector Leadership
Lessons from experienced leaders, sector case studies, emerging issues, and Canadian best practices.
12. Future-Ready Leadership
AI, technology, productivity, tomorrow’s workplace, and continuous learning.
Shaped by the community.
These principles are a foundation, not a fixed curriculum.
Members will help shape future sessions, resources, speakers, and learning around the challenges they face every day.